Our Complete Review of Direct 2 Flight Taxi Service

Direct 2 has become the leader in urban air mobility near major cities, so I decided to give their air taxi service a full test run. As both a writer and huge supporter of sustainable aviation, providing an in-depth review helps inform others if this emerging transportation option could benefit their daily routines. From booking my rides to the actual flying experience, here are my candid thoughts on every aspect.

Simple App Booking

Setting up an account and entering payment details took just minutes through their well-designed app. Locating my pickup/drop off vertiports was intuitive via highly accurate maps. I appreciated fare breakdowns listed before confirming bookings too. Flight taxi availability updates in real-time so no worrying over missing seats if plans change. Very user-friendly experience!

Efficient Vertiport Facilities

Vertiports for both my departure and arrival locations exceeded expectations. Plenty of roomy sheltered seating greeted passengers with fast adjacent food options, EV chargers and luggage storage. Helpful staff directed us painlessly through check-in/boarding zones. Newest locations even offer climate-controlled indoor lounges and convenience stores - very comfortable spaces.

Comfortable Cabins & Amenities

I flew between vertiports on Direct 2's latest six-passenger GX-8 model. Spacious leather seats face forward with ample legroom throughout. Overhead bins store carry-on bags easily. Flight attendants distribute headphones and provide bottled water/snacks routinely. Built-in touchscreens at each row display real-time flying data, route maps and entertainment apps too. Very polished experience!

Professional, Helpful Crew

Pilots greeted us by name and provided smooth informative safety briefings before takeoff. Flight attendants checked frequently if anyone needed anything with cheerful demeanors. Even between busy routing, they found time answering numerous questions I had about the aircraft and career opportunities - their passion for aviation clearly shines through. Exceptional customer service throughout!

Comfortable, Scenic Flights

Rides proved far less bumpy than anticipated even on windier days. Redundant stabilization and noise-cancelling systems minimize disturbances. Large windows offer incredible views commuting directly rather than fighting traffic below. Flights felt relaxing enough to work remotely with stable WiFi or just enjoy sights. Arrivals and departures remain impressively quiet and quick too.

Affordable Pricing Beats Alternatives

With no surge pricing ever charged, Direct 2 consistently undercuts taxi/rideshare costs during peak hours. Even bulk ticket packages and subscription pass savings leave money in pocket versus traditional transport modes. Flights between popular areas close to busy schedules really give the most time back each day. Worth every bit of fare in my opinion.

Thoughtful Sustainability Practices

Direct 2 seeks approving any electric model aligning with its renewable energy initiatives. Their entire fleet emissions are carbon neutral through verified offsetting programs too. As a sustainability advocate myself, I really appreciated their extensive transparency reporting and partnerships with environmental groups. Their mission vision matches mine, which says a lot.

My Experience with Direct 2's Customer Service

Part of evaluating any company is gauging how they handle issues or address customer needs. I'm glad to report Direct 2 provided stellar assistance throughout my experience.

During one flight, minor turbulence led to a slight delay on approach. The pilot kept us updated via the PA system and offered refreshments to pass the time. Once landed, airport staff had our luggage quickly so minimal disruption occurred. I felt well taken care of during an unplanned situation.

Another time, bad weather prompted an unscheduled aircraft swap before my return flight. The app automatically notified me of the change and rebooked onto an earlier flight at no cost. Staff called proactively too to explain and ensure I could make the adjusted time. I was impressed by their advocacy.

In Summary

I can confidently state Direct 2 offers the complete package for any urban resident valuing convenient, green and affordable mobility. Their professional services far exceeded expectations on comfort, reliability and customer satisfaction. This emerging industry's accessibility is sure rising to new levels under Direct 2's continued leadership and vision. I'll certainly be a dedicated long-term customer myself!